We hope that all of you are doing well and keeping safe. The interests of our customers, our staff and our communities are at the centre of everything we do, and this is particularly important during these challenging times. We are very thankful for your continuous support and wonderful feedback over the last four years. Over the last few weeks, we have had most of our customers requesting us to resume our services due to the prevailing restrictions and due to the difficulty in shopping for personal hygiene and essential products.
I am now pleased to inform you that we will be looking to resume our services as of the 10th of April to the locations listed below. We will initially look to serve our customers within the Colombo and greater Colombo district and will hope to be servicing our customers in all other regions by the 20th of April. We are working very hard to make sure that all government guidelines and advise are carried out during the entire operations process and we kindly ask you to be understanding ( you might experience longer than usual customer service waiting times and deliveries may take longer than usual) and support us especially during the first few weeks as it is a challenge that none of our dedicated staff have faced before.
With this in mind, we wanted to reach out and reassure you that we are putting in place a number of robust measures designed to make health and safety a top priority whilst still enabling people to collect and receive parcels. We understand that deliveries to homes may not be as straight forward as before to all of us. We kindly ask you to communicate your preferences with us, so that it can be carried out conveniently. We are making some changes to the way our team deliver parcels to offer 'contact-free delivery' right to everyone's doorsteps. These include:
- Asking customers to choose a safe place for deliveries. This can also be done through our web site contact us form or by simply contacting our customer service team.
- If a safe place hasn't been chosen but there is somewhere safe to deliver the parcel, then the driver will leave it there, even when there is someone in the property.
- For parcels requiring payment, our drivers will stand 2 meters away and place the parcel and will collect the funds once the order is delivered. The payment can be left at a safe distance for it to be collected. This will only happen when the customer opens the door and gives their name for security reasons. The driver will stay at least two meters away.
Finally, I want to thank you for your co-operation, understanding and patience during these uncertain times. I hope this update will give those of you who have been running out of their basic toiletries and essentials ‘one less thing' to worry about.
Stay safe and look out for those around you. We are stronger together and we will get through this.
On behalf of everyone at Essentials.lk
Sri Jayawardenepura Kotte